Τechnical Supervisor

Above the Extreme Support team is the Technical Supervisor, who ensures smooth operation and monitors the quality and the level of support by coordinating, listening, discussing and inspiring the support group of Top.Host!

STEP 1

Importing tickets to the Ticket Support Platform
Initially all requests are imported as open Tickets in the Ticket Support Platform of Top.Host. If you choose to call and the Extreme Supporter asks you to send an email to [email protected], this means that they are ensuring the security of your website by confirming your information, which are automatically imported to the Ticket Support Platform when you send this email.

STEP 2

1st Level Support Team

All tickets by phone or email, whose degree of difficulty is low, are handled immediately by the 1st Level Support team of Top.Host. This means that your issue will be resolved within a few minutes or at the latest within a few hours depending on the queue (number of incoming tickets).

2nd Level Support Team

Tickets with a greater degree of difficulty are handled by the 2nd Level Support team. The time for the resolution of an issue depends on the degree of difficulty, which means that the problem will be solved within a few minutes or at the latest within a few hours. But you can rest assured that a difficult issue is a challenge for the Extreme Supporters of Top.Host and will not stop unless it is resolved!

3rd Level Support Team

The 3rd Level Support team is engaged in daily monitoring the servers and network availability and infrastructure directly intervening when necessary.

STEP 3

Tickets Moderator

The Tickets Moderator is responsible for checking the tickets in the Ticket Support Platform, so as not to leave a single request unanswered. They are the most devoted Extreme Supporter taking care of our customers and constantly giving feedback to the Top.Host Support team. So there is no chance that even a single ticket is ever lost or forgotten!