Response

We respect your business as much as you, which is why we have developed a very strong and reliable communication mechanism, so that you never feel alone.
It consists of Live Chat, Ticketing System, Manuals, Knowledge Base, Frequently Asked Questions (FAQ) page and in addition there is the option of filling a brief form so we can call you back. The Support Team is more than ready to assist you 24/7. Moreover, you can consult the Video Tutorials through our website, to find step by step instructions on different matters and services.

Ticket Response Procedure

Each member of our team is working to assist you! The waiting time has been reduced to a minimum thanks to the Ticket Response Procedure of Top.Host, which does NOT set priorities but separates tickets per difficulty level and sends them to the appropriate Extreme Supporter. From our perspective, this means that we treat all requests as our personal matters, with the same interest!
Explore the procedure of how Top.Host processes a ticket from the notification until the solution!

 

Knowledge & Technology

Each Extreme Supporter that joins our team possesses special knowledge on the hosting services & support and above all is characterized by a zest for further knowledge and continuous development! Top.Host constantly holds training sessions and updates on the equipment we use, new technologies and the best customer service practices. The Marketing department analyzes the market trends so that we are always one step ahead of the competition.